MAKING A PURCHASE

At Milk Closet, we aim to make your shopping experience as simple and secure as possible. To place an order, simply select the item you wish to purchase and choose the correct size from the drop down menu to add the item into the shopping cart. Once you have finished, click “proceed to checkout” for delivery and payment options. Please note that you may incur a fee from your bank or card provider.Please note that we are unable to make changes to your order once it has been placed.

ORDER ACCEPTANCE

Orders placed online are considered an offer of purchase, and are subject to acceptance and availability. We do our best to ensure that stock availability info stated online is correct, but from time to time stock sells out very quickly. If this is the case, we will get in touch to advise you of expected delivery dates, suggest an alternative purchase or a refund for the unavailable garment.

As the customer, it is your responsibility to ensure that all information provided regarding your address, personal details, delivery address and payment method is correct and accurate.

RETURNS AND REFUNDS

Milk Closet is pleased to offer our online customers a full refund for unworn items returned within 30 days of delivery, in their original packaging with all tags and labels intact.  Contact us here for return label.  Please be aware that it may take 10-15 business days for our warehouse to receive your item(s), then you will need to allow approximately 3-5 business days for a refund to be processed.  For hygiene reasons, we cannot accept returned items if it has been damaged or marked in any way.

EXCHANGE POLICY

We do not offer exchanges. For alternative sizes/styles please place a new order online.  Returns are processed within 10 working days once received.  Your refund will be credited back to you in the manner in which you made the original payment.  When returning your parcel, please make sure to obtain proof of postage (with tracking information) as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse.  Your refund will be paid once we have received your returned items, and have accepted that they are in a re-sellable condition.

DISCOUNTS

If you have a discount code, you must enter it before you proceed to the checkout, as you will not be able to do so once your order is placed. You may use multiple discount codes per order if you have them, i.e. free shipping code (as a Milk Closet Club member), and a % discount code off the order.

Refunds for item(s) from an order which was discounted or part of a promotion will be calculated as follows:

Where a discount has been applied to the entire order, the discount will be applied evenly across the items ordered. For example, if a “$10 off” discount was applied and four items were ordered, then each item returned would be discounted by $2.50. If a % discount was applied, then the % would be applied separately to each item.

PRODUCT NOTICES

Milk Closet undertakes no warranty to refund items outside of a reasonable time period or where product return is without a clear manufacturing defect. Items that are not deemed faulty will be returned to you. Liability for any claim will not exceed the purchase value of the product.

While we make every effort to ensure that all price details are correct, the price of goods is subject to acceptance upon dispatch of your order. Should there be any such variance in price due to a typographical error, the Milk Closet customer service team will contact you directly to advise you of it.

All prices are quoted inclusive of VAT, when applicable.

BRAND RIGHTS

All elements of the Milk Closet website, including images, technology and designs are protected by Milk Closet. Images may not be reproduced or products represented for onward customer sale, without express consent from Milk Closet

Milk Closet, LLC is registered in the state of NC. Our registered address is 201C, Suite 11 Alston Blvd, Hampstead NC 28443